Coin Policy

Effective Date: 2024/3/3

1. Introduction

Welcome to the Zediangaze Coin Policy!

Zediangaze is dedicated to providing a rich learning and motivational environment where users can access valuable resources and support. To enhance your experience and provide additional engagement opportunities, we have implemented a coin system within our platform.

The Zediangaze Coin System allows users to earn, purchase, and spend coins to access premium content, participate in special events, and unlock exclusive features. This policy outlines the ways in which you can acquire and utilize coins, as well as the terms and conditions governing their use.

By participating in the Zediangaze Coin System, you agree to the terms outlined in this policy. Please read these terms carefully to ensure you understand how the coin system works and your responsibilities as a user.

2. Earning Coins

At Zediangaze, we believe in rewarding our users for their engagement and contributions to our community. There are several ways you can earn coins within the app:

• Completing Tasks
  • Participating in quizzes and challenges.
  • Completing learning modules and courses.
  • Engaging in community discussions and forums.
• Daily Logins Earn coins by logging into the app daily. The more consecutive days you log in, the higher the rewards.
• Achievements Celebrate your milestones and accomplishments. Earn coins by reaching specific achievements, such as:
  • Finishing a series of modules.
  • Achieving a personal goal tracked within the app.
  • Participating in special events and challenges.
• Referrals Share the benefits of Zediangaze with your friends and family. Earn coins for every new user who signs up using your unique referral code and engages with the platform.
• Special Events Participate in special events, promotions, and campaigns organized by Zediangaze to earn bonus coins. Stay tuned to our announcements and notifications for these limited-time opportunities.

3. Purchasing Coins

In addition to earning coins through various activities, users have the option to purchase coins with real money to enhance their experience on the Zediangaze platform. Below are the available payment options and price tiers for purchasing coins:

Payment Options

Users can purchase coins securely through the following payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, and other major credit/debit cards.
• PayPal: Use your PayPal account for convenient and secure transactions.
• In-App Purchases: If you are using our mobile app, you can make in-app purchases directly through the app store (Apple App Store or Google Play Store).

Price Tiers

We offer a range of price tiers to suit different needs and budgets. Below are the current price tiers for purchasing coins:

• 100 Coins: $1.00
• 600 Coins: $5.00 (10% bonus)
• 1,300 Coins: $10.00 (30% bonus)
• 2,800 Coins: $20.00 (40% bonus)
• 7,500 Coins: $50.00 (50% bonus)

How to Purchase

To purchase coins, follow these simple steps:

• Navigate to the "Coin Store" section within the Zediangaze app.
• Select the desired coin package from the available price tiers.
• Choose your preferred payment method and enter the required payment information.
• Confirm your purchase. Once the transaction is complete, the coins will be added to your account immediately.

4. Using Coins

Zediangaze Coins offer a versatile way to enhance your experience on our platform. Here are some of the ways you can use your coins within the app:

• Premium Content

Unlock access to exclusive learning materials and motivational content that are available only to premium users. This may include:

• Advanced learning modules and courses.
• Special video tutorials and webinars.
• Exclusive articles and e-books.
• Virtual Items

Customize your profile and enhance your interactive experience with virtual items, such as:

• Profile badges and avatars.
• Custom themes and backgrounds.
• Interactive tools and widgets.
• Support Services

Use your coins to access additional support services aimed at helping you overcome challenges and achieve your goals. This may include:

• One-on-one coaching sessions.
• Personalized motivational plans.
• Special support group access.
• Event Participation

Gain entry to special events, workshops, and challenges hosted by Zediangaze. Coins can be used to:

• Participate in exclusive webinars and live sessions.
• Join limited-time challenges and competitions.
• Attend virtual workshops and seminars.
• Discounts and Offers

Enjoy discounts on various services and products offered within the app. Use your coins to:

• Redeem discounts on premium subscriptions.
• Receive special offers on partner products and services.
• Get early access to new features and content.

5. Coin Expiry

To ensure an engaging and dynamic user experience, Zediangaze Coins are subject to an expiration policy. Please note the following details regarding the expiration of coins:

Expiry Duration

• Validity Period: Zediangaze Coins are valid for 12 months (1 year) from the date of acquisition. This applies to all coins earned or purchased within the platform.
• Expiry Notification: Users will receive notifications via email and in-app alerts 30 days, 7 days, and 1 day before their coins are set to expire. This is to ensure you have ample time to use your coins before they expire.

Expiry Conditions

• Unused Coins: Any coins not used within the 12-month validity period will expire and be automatically removed from your account.
• Purchased vs. Earned: Both purchased and earned coins follow the same expiration timeline. There are no distinctions in the expiry policy regardless of how the coins were acquired.

Checking Coin Expiry

• Account Dashboard: You can check the expiry dates of your coins at any time by visiting your account dashboard. Detailed information on the number of coins and their respective expiry dates will be available.

No Refunds

• Non-Refundable: Expired coins are non-refundable and cannot be reinstated once they have been removed from your account. We encourage you to monitor your coin balance and use them within the validity period to maximize their benefits.

By adhering to this expiry policy, we aim to encourage active participation and engagement within the Zediangaze community. If you have any questions or concerns regarding coin expiry, please contact our support team at hello@zediangaze.com.

6. Refund Policy

At Zediangaze, we strive to ensure a positive user experience with our coin system. Please read the following refund policy carefully to understand our guidelines regarding purchased coins and items bought using coins.

Purchased Coins

• Non-Refundable: Coins purchased with real money are generally non-refundable. Once a purchase is confirmed, the transaction is final, and no refunds will be issued.
• Exceptional Circumstances: In certain exceptional cases, such as technical errors during the purchase process or unauthorized transactions, we may consider refund requests. To request a refund, please contact our support team at hello@zediangaze.com within 14 days of the transaction, providing relevant details and proof of purchase. Each request will be reviewed on a case-by-case basis.

Items Purchased with Coins

• Non-Refundable Items: Items, content, or services purchased using coins are non-refundable. Once coins are spent, the transaction is final, and no refunds or exchanges will be provided.
• Technical Issues: If you experience technical issues preventing you from accessing items, content, or services purchased with coins, please contact our support team. We will work to resolve the issue or provide an appropriate solution, which may include re-issuing the item or service.

Expired Coins

• No Refunds for Expired Coins: Coins that expire as outlined in the Coin Expiry policy are non-refundable. We encourage you to use your coins within the validity period to make the most of your Zediangaze experience.

Refund Process

• Contact our support team at hello@zediangaze.com within 14 days of the transaction.
• Provide relevant details, including your username, transaction ID, and a description of the issue.
• Our support team will review your request and notify you of the outcome within 7 business days.

We are committed to ensuring fairness and transparency in our coin system. If you have any questions or concerns about our refund policy, please do not hesitate to reach out to our support team.

7. Transferability and Exchange

Zediangaze Coins are designed to enhance user engagement and provide access to premium content and services within our platform. Please review the following policies regarding the transferability and exchange of coins:

Transferability

• Non-Transferable: Zediangaze Coins are non-transferable and cannot be transferred between user accounts. Coins earned or purchased by one user cannot be gifted, sold, or otherwise transferred to another user.
• Account-Specific: Coins are tied to the specific account under which they were earned or purchased. Attempting to transfer coins through any means is prohibited and may result in the suspension or termination of your account.

Exchange for Real Money

• No Cash Value: Zediangaze Coins have no cash value and cannot be exchanged or redeemed for real money or any other form of currency outside of the Zediangaze platform.
• Non-Refundable: Coins cannot be refunded for cash or equivalent value once they have been purchased or earned.

Exchange for Other Currencies

• Platform Use Only: Coins can only be used within the Zediangaze platform to purchase virtual items, premium content, services, discounts, and other features as outlined in this coin policy.
• No External Exchange: Coins cannot be exchanged for other digital or virtual currencies, either within or outside the Zediangaze platform.

Unauthorized Transactions

• Prohibited Activities: Any attempt to transfer, sell, or exchange coins outside of the authorized methods provided by Zediangaze is strictly prohibited. Such activities may result in account suspension or termination, and any coins involved in such transactions may be forfeited.
• Security and Compliance: Zediangaze reserves the right to monitor transactions involving coins to ensure compliance with our policies and to protect the integrity of our platform.

By adhering to these policies, we aim to maintain a fair and secure environment for all users. If you have any questions or concerns regarding the transferability and exchange of coins, please contact our support team at hello@zediangaze.com.

8. Account Suspension/Termination

At Zediangaze, we prioritize maintaining a safe and respectful community. Please review the following policies regarding the status of your coins in the event of account suspension or termination:

Account Suspension

• Temporary Suspension: If your account is temporarily suspended due to a violation of our Terms of Usage or other policies, your coins will be retained in your account. However, you will not be able to access or use your coins during the suspension period.
• Restoration: Upon the resolution of the suspension and reactivation of your account, you will regain access to your coins, subject to any applicable expiration dates.

Account Termination

• Permanent Termination: If your account is permanently terminated due to severe or repeated violations of our Terms of Usage or other policies, all coins in your account will be forfeited. You will lose access to any unused coins, and no refunds or compensation will be provided.
• Appeal Process: If you believe your account has been terminated in error, you may contact our support team at hello@zediangaze.com to request a review of the decision. Each appeal will be assessed on a case-by-case basis, and the outcome will be communicated to you within a reasonable timeframe.

Voluntary Account Closure

• User-Initiated Closure: If you choose to close your account voluntarily, any remaining coins will be forfeited upon closure. Please ensure that you use any accumulated coins before initiating the account closure process, as no refunds or transfers will be provided.

Policy Enforcement

• Compliance: Zediangaze reserves the right to enforce these policies to maintain the integrity of our platform and community. Any actions taken, including suspension or termination, are at the sole discretion of Zediangaze and are intended to uphold our community standards.

By using the Zediangaze platform, you agree to these terms regarding the status of your coins in the event of account suspension or termination. If you have any questions or concerns, please contact our support team for assistance.

9. Modification of Coin Policy

Zediangaze reserves the right to modify, update, or change this Coin Policy at any time to reflect changes in our services, user feedback, or legal requirements. Please review the following details regarding potential modifications to this policy:

Notification of Changes

• Advance Notice: We will provide advance notice of any significant changes to this Coin Policy. Notifications will be made through one or more of the following methods:
  • Posting the updated policy on our website.
  • Sending an email notification to all registered users.
  • Displaying an in-app notification.

Effective Date

• Implementation: Any changes to this Coin Policy will take effect on the date specified in the notice. The “Last Updated” date at the top of this document will also be revised to reflect the date of the most recent changes.

User Responsibility

• Review and Acceptance: It is your responsibility to review the updated Coin Policy. By continuing to use the Zediangaze platform after the changes take effect, you agree to be bound by the revised policy. If you do not agree with the modifications, you should discontinue your use of our services and contact us to close your account.

Minor Changes

• Routine Updates: Minor changes or updates that do not significantly affect your rights and obligations may be implemented without advance notice. These changes will be reflected by updating the "Last Updated" date at the top of this document.

Feedback and Questions

• User Input: We welcome your feedback and questions regarding any changes to this Coin Policy. If you have any concerns or would like to discuss the modifications, please contact our support team at hello@zediangaze.com.

By staying informed about the latest updates to this Coin Policy, you can continue to enjoy a seamless and rewarding experience on the Zediangaze platform.

10. Contact Information

If you have any questions or concerns about this Coin Policy, or if you need further assistance regarding your coins, please feel free to reach out to us using the following contact information:

• Email: For general inquiries and support, you can email us at hello@zediangaze.com. Our support team is available to assist you and will respond to your queries as quickly as possible.
• Mailing Address: Zediangaze, 78 Chapel Street, Thorold, Ontario L2V 2E6, Canada
• Customer Support: For immediate assistance, you may also reach our customer support team through our online chat feature available on the Zediangaze website and mobile app.

We are committed to providing you with the best possible support and ensuring that your experience with our coin system is positive and rewarding. Please do not hesitate to contact us with any questions or concerns you may have.

Thank you for being a valued member of the Zediangaze community!